Frequently Asked Questions
Everything you need to know about bringing Ash & Ember into your home.
What materials are used in your furniture and decor?
We prioritize sustainability and durability by using FSC-certified solid hardwoods, recycled metals, and organic textiles. Each piece is handcrafted to ensure it stands the test of time in both style and structure.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service usually arrives within 2-3 weeks, including assembly and packaging removal.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale decor items are non-refundable unless they arrive damaged.
Do you offer fabric swatches or wood samples?
Yes, we want you to feel confident in your choice. You can order a curated sample kit of our signature linens, leathers, and wood finishes directly from our 'Samples' page.
Is assembly required for your larger furniture pieces?
Most of our tables and bed frames require minor assembly. However, if you select our 'Premium Delivery' option at checkout, our team will fully assemble the piece in your room of choice.
How should I care for my Ash & Ember products?
We recommend using a soft, damp cloth for dusting wood surfaces and avoiding harsh chemicals. Specific care guides for upholstery and stone are included with every shipment.